Certified Asset Recovery Specialist® (CARS) National Certification Program
Outline
SECTION 1 APPLICABLE FEDERAL LAW
Fair Debt Collection Practices Act (FDCPA)
Sections Applicable to Collateral Recovery Process
The Entire Act (FDCPA)
Gramm-Leach-Bliley Act
Servicemembers Civil Relief Act (SCRA)
Telephone Records & Privacy Protection Act
SECTION 2 UNIFORM COMMERCIAL CODE (UCC)… WHAT IS IT?
Sections 9-609 thru 9-628
SECTION 3 ELEMENTS OF CRIMES AGAINST PERSONS
Breach of Peace
Assault
Aggravated Assault
Battery
Aggravated Battery
Culpable Negligence
Harassment
Kidnapping
Stalking
SECTION 4 ELEMENTS OF PROPERTY CRIMES
Trespass; Trespass After Warning
Criminal Mischief
Breaking or Injuring Fences
Burglary
SECTION 5 CONTRACTS
Installment Loan Contracts and Security Agreements
Elements of a Legal Contract
Additional Terms and Agreements
Right to Cure Notice
SECTION 6 THE RECOVERY PROCESS
Storage Facility Security
Office Security
Office Procedures; Pre-Recovery
Office Staff; Pre-Recovery
The Professional Field Recovery Specialist (FRS)
Skills of the FRS
FRS Field Assignment Preparation
Field Operations, Procedures and Scenarios (Involuntary
Recovery)
Recovering Collateral from Military Installations
Recovering Collateral from Indian Reservations
Recovery Where Bankruptcy Has Been Filed
Disabling Collateral
Moving Barriers
Debtors Excuses and Responses
Voluntary Recovery Assignments; Processing
Lease Returns
Impounded Collateral
Notification to Law Enforcement
Personal Property Inventory and Storage
Condition Reports
Field Call Assignments
Conducting Face to Face Field Call Assignments
(Examples)
Delinquency Interview Assignments
Address Verification (Residence)
Address Verification (POE)
Contact Procedure (Other than Debtor)
SECTION 7 OFFICE PROCEDURES: POST RECOVERY
Personal Property Notification
Release of Personal Property
Redemption of Recovered Collateral
Sale of Recovered Collateral
SECTION 8 SKIPTRACING
Types of Skips
What Can Skiptracers Legally Do?
Qualifications of a Professional Skiptracer
Information and Where to Get It
Sources of Information
Locating Active Duty Military Personnel
Web Sites
Social Security Numbers by State
SECTION 9 ETHICS, PROFESSIONAL CONDUCT AND COMMUNICATION
The Man in the Glass
Helpful Reminders
Facts About Ethics, Professional Conduct, and Client
Service
Communication with Clients and Prospects
Communication with Debtors
Communication with Law Enforcement
State Associations
SECTION 10 DEFENSIVE DRIVING
Maintaining Your Equipment
Defensive Driving Techniques
Avoiding Head-On Collisions
Passing Other Vehicles
Following Other Vehicles
Seat Belts
Cellular Telephones
SECTION 11 INSURANCE
Explanations of Coverages
Commercial General Liability
Garage Liability
Garagekeepers Coverage
On-Hook Coverage
Drive Away Coverage
Personal Effects Coverage
Commercial Truck Coverage
Personal Injury Coverage
SECTION 12 APPLICABLE STATE STATUTES
SECTION 13 FORMS
Acknowledgement Letter
Assignment Form – Impound Order
Authorization To Take Possession
Authority To Recover Collateral from Military
Installations
Bid Form
Condition Reports
Hold Harmless Letter
Personal Property Inventory
Personal Property Notification Letter
Personal Property Release Form
Personal Property Dispute Form
Recovery Agent Information Form
Skiptracing Work Sheet
Transport Release
Vehicle Release - Debtor
SECTION 14 GLOSSARY